We have a variety of different appointment types to suit all needs

Pre-bookable Appointments

You can pre-book an appointment with your GP up to 3 weeks in advance by contacting the surgery on 01287 619611 between 10.00 am and 6.00 pm or use our On-Line appointment facility. To register for on-line appointments please download the online services registration form at the bottom of the page.

Systm Online

Access SystmOnline

Same-day Appointments

We have a selection of Same-day appointments available each day. Our telephone lines are open from 8.00 am for patients wishing to book a Same-day appointment.

Telephone Appointments

Each doctor offers the choice of a Telephone Appointment; if you have something that you feel doesn’t require a face to face consultation then please ask the Reception Team for a Telephone Appointment with your chosen GP.

Nurses Appointments

You can book an appointment with one of our Practices Nurses, Healthcare Assistant or Phlebotomist up to 6 weeks in advance, please note: to book an appointment with a member of the Nursing Team you will have to telephone the surgery on: 01287 619611 these appointments cannot be booked on-line.

Home Visits

HouseFor the majority of cases the best place to be seen is the surgery where the doctors have access to high-tech medical equipment. However, for the housebound and severely ill, a home visit can be arranged.

PLEASE CALL BEFORE 10.00AM and give some indication to the receptionist of what is wrong. This information is useful to the doctors in assessing the priority of the visits. Please note that home visits are made for clinical reasons only and not for the convenience of patients.

Online Services

Practices are actively trying to promote to patients the benefits of on-line services. Patients will be able to request repeat prescriptions, book and cancel appointments and access limited parts of medical records online.

This will help to create a more flexible approach for patients and suit different lifestyles, health needs and personal circumstances.

If you would like to sign up for our online services you will need to complete a Registration Form which can be downloaded by clicking on the link below. Please return your completed Registration Form and 2 forms of ID (1 photo ID and proof of address) to reception. You will then be issued with a unique login enabling you access On-line services.

The STAR Service

The STAR Service are now in a position to go live with the new Web Booking System for Patients. This will allow patients to directly book appointments into the STAR Extended Hours Service.

To use this service you will need to complete and On-Line Registration Form where you will be given the appropriate Log-in details, if you already have On-Line Access please just access the new system by clicking on the link below.

Care Navigator

Springwood Surgery will soon be offering patients a new service called “Care Navigator”.

Care Navigation offers patients the choice to access the most appropriate service first. Care Navigators will be trained to confidentially sign post the patient and offer the patient the choice to go straight to the service which best meets their health and well-being needs.

Care Navigation training is designed to provide GP reception and health care professionals with the knowledge and skills to inform and signpost patients to appropriate local health and well-being services in a safe and effective way.